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Return Policy If we have committed an error or a gift is damaged, we will retrieve the gift and refund it in full or re-ship it. But, again we must be able to retrieve the damaged gift to offer a refund of any kind. No additional discounts will be offered if the gift can not be retrieved. We do reserve the right to make substitutions and do find the need too at various times throughout the year. Also, not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently. With this in mind please be aware that a substitution or variance in flavor, color or packaging does not justify an item being returned at our expense or a discount of any kind. If for any reason other than damages or errors on our part, a customers wants to return a gift they may do so at their own expense plus an additional 20% restocking fee. Send us an email prior to the return and we will give you a return number for the outside of the package. A return number must be on the outside of the box in order for the return to be accepted. Because of the fragile nature of some of the items please make sure to re-package any return items to ensure no damage in shipping and insure the package for the appropriate value. If items arrive back to us damaged we will be unable to issue a refund. Refused items are treated the same as returns. Shipping charges are non-refundable. No Exchanges Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to us for a refund and then visit our website to purchase the new item that you want. Note: We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can Contact Us if you have any questions. Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our us within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days. Items that are returned more than 15 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion. If a package is returned to us undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges. Our Return Policy at a Glance Credit Time Table When will my credit appear on my account? If you have not received your credit within the allotted time, please Contact Us. How to Return An Item 1. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form or email. 2. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FedEx to ensure proper tracking of your product. 3. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return. |
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